This is the website of the municipal ombudsman of The Hague and Leidschendam-Voorburg. It is our job to investigate any complaints you may have about these municipalities. Our priority is to resolve your complaint through consultation. Complaint handling is free of charge. Any personal data you provide to us will be used only to the extent necessary to process your complaint.

You can send in your complaint via this website or submit a request for the consultations (in-person or via phonecall) on every Tuesday between 13.00 and 15.00.

If you have any questions, you can call us on working days between 9.00 and 12.00 on +31 (0)70 752 8200 or e-mail us at ombudsman@denhaag.nl. Our PO-box is Postbus 16623, 2500 BP The Hague if you prefer to sent us a letter.

If you wish to report a complaint via this website, you can do so in English.